Frequently Asked Questions
Everything you need to know about your favorite Loacker treats.
Where are Loacker products manufactured?
All Loacker products are crafted in the heart of the Alps, using high-quality natural ingredients and traditional recipes in our production facilities in South Tyrol and East Tyrol.
Are your products suitable for vegetarians?
Yes, the majority of Loacker products are suitable for vegetarians. We do not use ingredients derived from slaughtered animals. Please check the specific product packaging for detailed ingredient lists.
How should I store my Loacker wafers and chocolates?
To maintain maximum freshness and crispness, we recommend storing our products in a cool, dry place away from direct sunlight and strong odors.
Do you offer international shipping?
Currently, our online store ships to most countries within Europe and North America. Shipping costs and delivery times vary based on your location and are calculated at checkout.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened food products. If your order arrives damaged or incorrect, please contact our customer service team within 14 days for a replacement or refund.
Are Loacker products Non-GMO?
Yes, Loacker is committed to using only non-GMO ingredients. We prioritize natural raw materials and avoid artificial flavorings, added colors, and hydrogenated fats.